Click on the play button to listen to the audio. When you have answered all the questions, click on the Get score button at the bottom of the page to see your score and the correct answers.
Clerk: Is there something I can do for you?
Customer: Yes, I'd like to return this microwave 1 .
Clerk: What seems to be wrong with it?
Customer: It makes a lot of noise and the 2 don't work properly.
Clerk: Would you like to exchange it, or do you want a 3 ?
Customer: I'm not sure. This one was a 4 . Can I still exchange it for a new one?
Clerk: Sorry, this 5 is out of 6 and we've discontinued carrying it.
Customer: Can you order it for me?
Clerk: No, I'm sorry we can't.
Customer: I'll take the refund then.
Clerk: Do you have your sales 7 with you?
Customer: Excuse me??
Clerk: Your bill... your receipt.
Customer: Oh, yes. Here it is.
Clerk: Please sign your name and put your address and telephone number here on this refund slip, and I'll refund your money.
Customer: Thanks.
Score = Questions answered incorrectly: Correct answers: