Click on the play button to listen to the audio. When you have answered all the questions, click on the Get score button at the bottom of the page to see your score and the correct answers.
(In a Department Store)
Intercom: Attention shoppers! Our store 1 in 15 minutes!
Man: Excuse me, can you help me please?
Female Sales Clerk: I'll be right there sir. (to another customer). I'm sorry Miss, that shirt is that last 2 in stock. Do you want me to phone our other store? No? OK, you're welcome. Take care, now. (to man) Yes, sir. Sorry about that. How can I help you?
Man: I found this sweater on the table over there. The 3 says, "One Day Sale - 40% off", but there is no price tag on the sweater. Could you tell me how 4 it costs?
Sales Clerk: Let me see what I can find out. The price should be on the computer. I'll be 5 back. It will only take a second.
Sales Clerk: I'm so sorry, sir. Our computers went down.
Man: (Upset)I was just about to leave. So, did you 6 the price?
Sales Clerk: Yes sir. The regular price is $60.
Man: That's a little expensive. Can I get 7 for the sale price? 40% 8?
Sales Clerk: You certainly can.
Man: So, how much is the sale price then?
Sales Clerk: It would be, um, $36.00 plus G.S.T.
Man: That's a good deal. Does it come in brown?
Sales Clerk: Whatever is on the sale table, sir.
Intercom: Attention Shoppers! Our store closes in 5 minutes!
Man: I didn't see any.
Sales Clerk: Would you like me to check with our 9 store, sir?
Man: No, this has already taken too much time. You are closing now. Where is the cashier?
Sales Clerk: Do you see the large red sign there, sir? The one that says," Cashier"? They should be able to 10 you there.
Man: Oh, sorry. Thanks.
Sales Clerk: No problem. Have a nice evening.
Score = Questions answered incorrectly: Correct answers: